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Ghost Work: How to Stop Silicon Valley from Building a New Global Underclass (International Ed.)

Ghost Work: How to Stop Silicon Valley from Building a New Global Underclass (International Ed.)

作者 : Mary L. Gray/ Siddharth Suri

出版社 : Mariner Books

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定價 : NT 560

售價79折, NT442

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幽靈工作者:如何阻止矽谷催生下一個新的下層勞工階級

揭露全球許多隱藏及被忽視的勞動力,探討是否為人類未來工作的另一種面貌

 

有一種隱藏在美好人工智慧表面下的威脅正在擴大。人類學家Mary L. Gray和電腦科學家Siddharth Suri聯手合作,揭露許多提供免費服務的企業例如亞馬遜、谷歌、微軟和Uber等為何能提供流暢服務的背後真相,這都要感謝人們大量提供使用者經驗數據和許多隱藏的人工勞動力的血汗付出。這些人們做著所謂的「幽靈工作」,使網路看起來更聰明及便利。他們做著高科技計件工作,例如辨識限制級內容、校對、設計引擎零件等。估計有8%的美國人都曾為「幽靈經濟」付出,且人數仍不斷增長中。他們的薪水低於基本工資,沒有健保,甚至隨時有被解雇的可能。

 

幽靈工作者過著過勞和低薪的生活,這些工作者來自社會各個階層:忙碌的年輕母親、專業卻被強迫提早退休者、找不到工作的畢業生和被職場社會排擠的少數族群。作者認為雖然這樣的工作仍有許多值得改善的地方,但也提供難以在其他行業立足的人們工作機會。揭露現代勞工市場的新興現象,也重新思考現代科技除了帶給人們便利性和災難。

In the spirit of Nickel and Dimed, a necessary and revelatory expose of the invisible human workforce that powers the weband that foreshadows the true future of work.
Hidden beneath the surface of the web, lost in our wrong-headed debates about AI, a new menace is looming. Anthropologist Mary L. Gray and computer scientist Siddharth Suri team up to unveil how services delivered by companies like Amazon, Google, Microsoft, and Uber can only function smoothly thanks to the judgment and experience of a vast, invisible human labor force. These people doing "ghost work" make the internet seem smart. They perform high-tech piecework: flagging X-rated content, proofreading, designing engine parts, and much more. An estimated 8 percent of Americans have worked at least once in this ';ghost economy,' and that number is growing. They usually earn less than legal minimums for traditional work, they have no health benefits, and they can be fired at any time for any reason, or none.
There are no labor laws to govern this kind of work, and these latter-day assembly lines draw inand all too often overwork and underpaya surprisingly diverse range of workers: harried young mothers, professionals forced into early retirement, recent grads who can't get a toehold on the traditional employment ladder, and minorities shut out of the jobs they want. Gray and Suri also show how ghost workers, employers, and society at large can ensure that this new kind of work creates opportunityrather than miseryfor those who do it.
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