Unit 01致電客戶 Calling Clients
對話1 Conversation 1
Kimberly: ABC Electronics Corporation. May I help you?
Jack: Yes. Mr. Robins, please.
Kimberly: I am sorry, but he has a visitor at the moment. ①
Jack: Could you ask him to call me when he is free? ②
Kimberly: May I ask why you are looking for him?
Jack: I am calling to inform him that his order will be late for few days ③ due to inclement weather conditions of the departure country. ④
Kimberly: OK, no problem. Anything else?
Jack: Could you also tell him that we are not able to quote on all the items he needs?
Kimberly: Why not? ⑤
Jack: Because we don’t supply the first and the last item.
Kimberly: That is really bad, but don’t worry, I will let him know. ⑥ Does he know your office number?
Jack: Yes, he does. But ask him to call my cell phone, since I am outside the office now.
Kimberly: Sure, no problem. What’s your cell phone number then?
Kimberly: Would you slow down, please? ⑦
Jack: Sure. 0 9 9 9 1 2 3 4 5 6.
當然。0 9 9 9 1 2 3 4 5 6。
Kimberly: Thank you. I guess that’s all then?
Jack: Yes, that’s all. Thank you for your help. Bye bye.
Kimberly: Good bye. Wish you a nice day. ⑧
① is not in right now / is out / is not at his(her) desk right now / is in a meeting now / is unable to come to the phone / hasn't come to the office yet
② call (me/you) back when he(she) is available
③ will be canceled / will arrive early
④ postman strike / earthquake / volcanic eruptions / flight cancellation and delay
⑤ May I know the reason… / Would you mind if I asking…
⑥ give him(her) your message / tell him(her) / inform him(her)
⑦ Please speak a little louder. / Could you speak up a little? / Would you speak more slowly?
⑧ Have a nice day.(afternoon, evening) / Have a lovely day.(afternoon, evening)
對話2 Conversation 2
Betty: Superman Trading Company. This is Betty Wu speaking.
Su: Hello. May I speak to Edward, please? ①
Betty: I’ll connect you now. ②
Su: Thank you.
Betty: Sorry, no one answers.
Su: Can I have his extension number, please? ③
Betty: I am sorry, but I think it’s better if you try again later. ④
Su: OK, I will. Thanks.
Betty: Bye bye.
(15 minutes later)
Su: Hi, could you put me through to Edward, please?
Betty: I am sorry, he is out. Would you like to leave any message? ⑤
Su: All right. Please tell him that something urgent has come up, and our company would like to postpone the meeting until 12th.
Betty: Please speak a little louder. You said until when?
Su: We would like to POSTPONE THE MEETING UNTIL 12th.
Betty: OK. I think I can hear you very well now. Is there anything else?
Su: Please also tell him that the red one is no longer available.
Betty: I’m sorry. I couldn’t follow you. ⑥
Su: He knows what it means. ⑦
Betty: All right, then. I will let him know.
Su: Thank you, bye-bye.
① May(Can) I talk to / Can I speak to
② I’ll transfer this call / I’ll put you through to (someone)/ I’ll switch your call to (someone) / I’ll put you through
③ May I know his (her) extension (mobile, cell phone) number? / What’s the number? / What’s his (her) telephone (mobile, cell phone) number?
④ call back again / call back later
⑤ Would you like me to take any message for you? / Would you like to give (someone) a message?
⑥ I’m not sure what you mean? / Could you put that in more specific terms? / Will you explain a little bit more? / I’m afraid I didn’t understand that.
⑦ He gets that / He understands what it means
1. inform v. 通知
A. inform + 人 + of/about + 物 通知某人某事
I already informed Kelly of Paul’s death. 我已經通知了凱莉關於保羅的死訊。
B. keep … informed 隨時向…報告情況
Please keep me informed about this case. 請隨時向我報告這案子的情況。
C. inform + against/upon/on + someone 舉報、舉發某人
John decided to inform against his colleague after knowing he keeps stealing and selling company secrets to competitors. 約翰在知道他的同事一直偷竊與盜賣公司機密給競爭對手後，決定要告發他。
2. due to 由於…的原因
3. inclement 惡劣的
4. be動詞 + able to 能夠
If you are always too lazy to your homework, you will not be able to pass your exams. 如果你總是太懶得寫作業，你就不可能通過考試。
5. quote v. 報價
6. cancellation n. 取消
7. extension n. 分機號碼
8. urgent adj. 急迫的、緊急的
9. postpone v. 推遲、延期、暫緩、順延、改期
10. no longer 不再…
They can no longer wait. = They can wait no more. 他們不能再等了。
11. available adj. 可得的、合宜的、可用的
A: Hi, Alice. I think this doesn’t sound reasonable.
B: What you want me to do?
A: Could you please Mr. Wang that I need to talk to him about this.
B: Sure. But I don’t have his number.
A: You can ask David.
B: No problem. Anything else?
A: Also let Mr. Wang knows that the meeting can wait, they must decide an date.
B: OK, I will. But what if they want to it?
A: Then we will be in big trouble!