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Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity

Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity

作者 : Kim Scott

出版社 : ST. MARTIN'S PRESS

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定價 : NT 630

售價79折, NT498

內容簡介




每一個企業人都要看的管理書!
在不失人性的情況下成功管理,創造讓員工自在的工作環境!

當員工表現欠佳時,該如何提出批評?
對管理傷透腦筋的主管們,該如何建立與員工之間的緊密關係?

《挺身而進》作者、臉書營運長雪柔.桑德伯格、
《過得還不錯的一年》、《烏托邦的日常》作者葛瑞琴.魯賓推薦

「當你沒有什麼話好說,最好什麼都不要講。」這也許是每個人從小被教導的道理,但經理人若將其運用於職場,將可能帶來嚴重後果……他們所應該做的,是「徹底坦誠」(Radical Candor)!「徹底坦誠」是讚揚與批評的平衡點,「直接挑戰」與「私人關心」之間的拿捏。只不過,批評別人並不容易,因為提出任何負面意見感覺並不禮貌;然而,當您成為主管,明辨是非與提出批評變得格外重要。如此一來,才能提供員工指引,以幫助他們改善工作表現、得到最佳結果。 

作者金.史考特提到「徹底坦誠」的絕佳例子、也是她的個人經驗──

當她剛加入谷歌團隊時,她以高階管理團隊成員為對象做了一場演講,反應熱烈。演講結束後,當時的上司雪柔.桑德伯格找她單獨談話,先讚美她演講的優良之處,然後說:「但妳說『嗯』的次數很多。」並建議她聘請演講訓練員。史考特認為這不是什麼大問題,於是桑德伯格接著說:「我看得出來我無法說服妳,所以我要更明確地說,當妳每三個字就說一個『嗯』的時候,會讓妳看起來很蠢。」

這時,史考特才醒悟並了解自己的缺失,也在書中提到重點:桑德伯格不是說「妳很蠢」、並非針對個人,而是就事論事,針對缺失做出批評。

本書結合管理經驗與各種小故事,教您如何在職場達到「徹底坦率」,也提供「徹底坦率」圖表,讓您避免落入「私人關心」與「直接挑戰」失衡時的境地。只有完全的坦誠,才能為主管與員工之間的關係打下穩固基礎。在關心員工的同時,別忘了對其工作表現提出具建設性的反饋與批評。


From the time we learn to speak, we’re told that if you don’t have anything nice to say, don’t say anything at all. While this advice may work for everyday life, it is, as Kim Scott has seen, a disaster when adopted by managers.

Scott earned her stripes as a highly successful manager at Google and then decamped to Apple, where she developed a class on optimal management. She has earned growing fame in recent years with her vital new approach to effective management, the “radical candor” method.

Radical candor is the sweet spot between managers who are obnoxiously aggressive on one side and ruinously empathetic on the other. It’s about providing guidance, which involves a mix of praise as well as criticism delivered to produce better results and help employees achieve.

Great bosses have strong relationships with their employees, and Scott has identified three simple principles for building better relationships with your employees: make it personal, get (sh)it done, and understand why it matters.

Radical Candor offers a guide to those bewildered or exhausted by management, written for bosses and those who manage bosses. Taken from years of the author’s experience, and distilled clearly giving actionable lessons to the reader; it shows managers how to be successful while retaining their humanity, finding meaning in their job, and creating an environment where people both love their work and their colleagues.
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